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GB1590 - Officer - Collections

Business Unit: Support Groups
Division: Risk Management
Department: Consumer Collections
Contract Type: Full Time
Area/Branches: Head Office
Closing Date: 31-Mar-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

To manage operational processes relating to the Bank’s statutory responsibilities as an appointed Debt manager within the Government Debt Fund scheme



  • Possess a full understanding of GDF legislation and the Bank’s responsibilities
  • Prepare applications and supporting information for GDF Committees
  • Preparation and referral of contracts to Government ministries
  • Disbursal of Government settlement monies in accordance with contracts and calculation of payment refunds due
  • Collection of payments for both Government and other creditors in accordance with contracts

Service Quality

  • Contact all customers and explain the decision made on their application
  • Assist customers who visit the department in a timely and professional manner
  • Maintain professional relationships with ministries, committees and other Bank departments


  • Ensure Bank systems and Ci-Net accurately reflect the status of GDF applications and related accounts
  • Timely management and transfer of GDF monies in GB suspense accounts


  • Update reporting suite daily on application and contract status of cases
  • Update Government loan file with liabilities and payment status
  • Provide information to Committees on cases referred and processed
  • Daily reconciliation of suspense accounts

Generic Accountabilities:

Corporate governance & compliance

Work fully within:
- risk policies and procedures
- all compliance, Central Bank regulations and Laws 28 & 51


Education / Qualifications: Diploma in commerce/accounting/finance

Knowledge: Knowledge of Collection operations, Government Debt Fund laws

Experience: minimum 1 year in similar role

Generic & Specific Skills:

  • Good Communication
  • Analytical Thinking
  • Bilingual in Arabic & English
  • Proficient in IT (MS Office & Banking software)
Note: you will be required to attach the following:
1. Resume / CV

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