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GB1645 - Relationhip Manager

Business Unit: Consumer Banking
Division: Wealth Management
Department: Wealth Management
Contract Type: Full Time
Area/Branches: MAK
Closing Date: 13-Apr-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Priority Banking Manager:

To efficiently manage high worth clients, providing them crème de la crème service, in turn maximizing profits and creating good will for the bank.  

Accountabilities:

Planning:

  • Develop and gain support for business plans based on PB budget, client base, and product design and customer trends.

  • Implement plan through internal process and people management

     

Market intelligence

  • Monitor the products and activity of competitors and ensure intelligence is 1) used in business planning and 2) communicated to product development, marketing people etc. 

Client feedback

  • Execute client feedback programmes and analyse customer satisfaction to ensure plans, service and products can be modified

New business

  • Obtain referrals from corporate, consumer and other sources

  •  Develop and implement approaches to these potential clients

  • Develop GB's presence in the market

  • Ensure new business opportunities are maximizes

Sales

  • Deliver sales of products and services

  • Meet individual and team sales targets

  • Ensure right products are sold to right customers

Client management

  •  Manage and communicate with designated clients to ensure they receive the appropriate customer service and their issues are addressed fully and promptly

Generic Accountabilities:

  1. Reports

  • Report on client particulars and activity

  • Recommend resolution of client issues and closures

Corporate governance & compliance

Work fully within:

  • risk policies and procedures

  • all compliance regulations

Education/Knowledge/Experience:
  1. Education / Qualifications: Bachelor’s Degree in Banking/ Management/Finance

  2. Knowledge: Good knowledge of portfolio management and local market

  3. Experience: 3 – 5 years in Banking with minimum 3 years in Wealth management

Generic Skills:

Generic & Specific Skills:

  • Excellent Communication

  • Project Management

  • Analytical Thinking

  • Risk Management

  • Bilingual in Arabic & English

  • Proficient in IT (MS Office & Banking software)

Note: you will be required to attach the following:
1. Resume / CV
 

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