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GB1661 - ATM Channel-Operations & Support Officer - Job Details

GB1661 - ATM Channel-Operations & Support Officer

Business Unit: Consumer Banking
Division: ATM Channel
Department: Sales & Support Division
Contract Type: Full Time
Area/Branches: Head Office
Closing Date: 15-Apr-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

Monitor ATM network performance and reportany issue that affect availability such as technical issues, cash position & relationship with branches

  • ¬†Use the available tools for management of site information necessary to install new ATM's
  • Assist the Rollout & Installation of new ATM's by following the documented process
  • Keep the bank aware of emerging technologies
  • Link ATM's to the development of the multi-channel view across GB
  • Identifying and tracking Key Performance Indicators (KPI)
  • Attend site for new machine installations
  • Attend sites for relocation of machines
  • Site readiness for ATM Machine deployment
  • Daily reports and communication of critical tickets
  • Maintain and keep upto date all the contact lists needed for offsite issues
  • Prepare Job Orders, Gate Passes, Workpermits to ensure suppliers can service our ATM's
  • Call back process
  • GL Reconciliations

People management:

  • Communicate operational procedures.

Corporate Governance and compliance: Work fully within: risk policies and procedures and all compliance regulations

Education/Knowledge/ Experience/Skills:

Education / Qualifications: Bachelors degree or Equivalent experience

Knowledge: Good knowledge in the ATM field/ Consumer Banking Products and Customer segments. Analysis of all Sales related activities

Experience: 2-3 years of experience in banking

Generic & Specific Skills:

  • Preferably Bilingual¬† (Arabic & English)
  • Analytical thinking and reasoning skills
  • Presentation Skills
  • Conceptual thinking
Note: you will be required to attach the following:
1. Resume / CV

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