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GB1695 - Senior Officer – Knet Reconciliation - Job Details

GB1695 - Senior Officer – Knet Reconciliation

Business Unit: Support Groups
Division: Operations
Department: Central Processing
Contract Type: Full Time
Area/Branches: MAK
Closing Date: 10-May-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

To perform a wide range of standard and specialized clerical duties with efficiency within the CPU for prompt Reconciliation of KNET transactions and handling of customer complaints.

Accountabilities:

Reconciliation:

  • Administer daily reconciliation of the KNET transactions based on the download file from KNET and branch reports accessible through system to identify credit/debit items given by KNET and maintain accuracy in balancing

  • Post settlement transactions after duly authorized by the Asst. Manager/Manager and process batches such as Ktel, SMS hunting etc.

Coordination:

  • Attend Customer/ Branches calls regarding KNET issues, note down and follow up with KNET/Local banks to rectify data and ensure timely closure

  • Respond to Branches/CPD enquiries related to ATM/POS transactions and ensure posting of settlement transactions and settlement of  KNET monthly fees

Reports:

  • Provide daily reports to the CPU Manager

Corporate Governance:

  • Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner

  • Conform to risk policies and procedures to minimize the error ratios and customer frauds
Education/Knowledge/Experience/Skills:

Education / Qualifications:

Higher Secondary School Certificate / Diploma in Banking Operations

Knowledge:

Good understanding of banking procedures, international guidelines

Experience:

3 – 6 years of relevant experience with Basic data entry proficiency and BEAM exposure

Generic & Specific Skills:

  • Bilingual in Arabic and English

  • Communication and interpersonal skills

JOB CONTEXT:
  • The jobholder handles highly important documents which have legal and financial values and any negligence may result to potential loss for the Bank

  • Monitors customers’ insistence to process the transactions with ambiguous terms / conditions and excessive details which leads to disputes
Note: you will be required to attach the following:
1. Resume / CV
 

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