GB1697 - Card Operation Manager
About Gulf Bank
Gulf Bank was established in 1960 and has since progressed to becoming an
industry-leading financial services provider complemented by a large network of 55
branches strategically positioned in key locations across Kuwait.
The main groups of the Bank are Consumer Banking, Corporate Banking, International
Banking and Treasury.
To manage the operational aspects of card business and interface with IT
- Card Production & Maintenance Unit : Ensure the unit meets the ‘We Promise’ targets
Settlement: Ensure that the unit functions at optimal levels and the General Ledgers are reconciled regularly and issues are brought to the attention of the management.
Chargeback Unit: Ensure the unit adheres to the rules / timeframes specified by MasterCard & VISA and our operational losses are minimized
Fraud Management Unit: To effectively control the fraud losses at the same time ensure that we do not lose business opportunities.
Merchant Operations Unit: To provide operational support to the Merchant Acquiring business and ensure that we reduce our operational losses
Customer Service Unit: To serve the walk-in customers effectively and to ensure that the customer complaints are redressed within agreed timeframes.
Manager IT interactions: To effectively utilize the IT resources, in building systems that help business generate more revenue and reduce costs.
Leadership & People Management: Exhibit strong leadership by managing performance, developing and motivating staff
Policies & Procedures: Recommend improvements to departmental policy and direct the implementation of procedures
Corporate Governance: Ensure compliance with all CBK, GB operational procedures, Risk and AML policies and procedures.
Education, Knowledge, Experience and Skills:
Education / Qualifications
Bachelor’s in Financial Management / Banking
Strong knowledge in credit administration and collections
8 – 10 years in banking preferably in credit administration / collections / credit cards divisions
Generic & Specific Skills
- Conceptual & Analytical Thinking
- Project Management
- Good Communication skills
- Proficient in IT (MS Office
- Excellent understanding of Card Business
Note: you will be required to attach the following:
1. Resume / CV