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GB1705 - Fraud and Authorization Officer - Job Details

GB1705 - Fraud and Authorization Officer

Business Unit: Consumer Banking
Division: Card Products
Department: Card Operations
Contract Type: Full Time
Area/Branches: Al-Saleh Building
Closing Date: 20-Sep-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

To monitor and prevent card fraud from occurring, to make outbound calls (24/7)  for any suspect transactions and/or follow up on compromise Credit and Debit cards and to handle inbound manual authorization calls (24/7) and service VIP and Priority Cardholders calls 24/7


 Your accountabilities will include, but not limited to the following:

  • Fraud Prevention:
    • Monitor online issues report for suspect card transaction and carry out inbound and outbound calls to cardholders to verify transactions and advise cardholders of compromised cards
  • Customer Service:
    • Communicate with customer in a pleasant manner, check lost and stolen reports from TBK for possible fraud and provide customer with detailed information about the transactions
  • Administration:
    • Carry out day to day administration duties related to fraud cases, Quarterly archiving of fraud cases, generate Fraud reports and monitor the safety of online transactions for compliance and any exceptions
  • Corporate governance & compliance:
    • Work fully within risk policies & procedures and all compliance regulations
Education, Knowledge, Experience and Skills:
  • Education / Qualifications:
    • Advanced Diploma / Diploma in Banking Operations or equivalent certification
  • Knowledge:
    • Basic knowledge of MasterCard, Visa and Amex card products, functionality & rules
    • Good understanding of Card Fraud Investigation
    • Processing of financial entries on BEAM
    • Processing of financial entries on MXP
  • Experience:
    • 1 - 2 years’ experience in credit card business environment
  • Skills:
    • Knowledge of MS Office
    • Detailed and meticulous
    • Bilingual in Arabic and English
    • Good Communication skills
    • Interpersonal Skills
Note: you will be required to attach the following:
1. Resume / CV

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