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GB1709 - Officer-Chargeback

Business Unit: Consumer Banking
Division: Card Products
Department: Cards Chargeback
Contract Type: Full Time
Area/Branches: Al-Saleh Building
Closing Date: 16-Jun-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

Efficiently carrying out daily charge-back procedures with corrective charge-back decisions and ensuring excellent customer service. 


Risk Management – Charge back:

  • Accurately processing charge-back transactions and ensuring all conflict cases are closed in a fair and favorable manner
  • Monitoring all incoming and outgoing charge-back requests; ensuring necessary action is taken on the right time
  • To track all potential fraud transactions on cards, intimating required authorities on time thereby reducing risk
  • Validate and provide documentation/information to the local authorities for all fraud cases and complaints

Customer Management:

  • Evaluate all customers’ payment and financial history upon charge-back requests ensuring error free transactions
  • Take proactive preventive measures towards customer safety by examining reports, daily transactions reports from fraud management team
  • Provide quality and timely customer support working towards maximum customer satisfaction

Review and authorization:

  • To carry out daily postings of financial entries
  • Status updates of closed cases for charge-back transactions to be provided to the direct manager on daily bases

Vendor Support:

  • Coordinate with vendors / service providers (VISA, MasterCard) on all correspondence, retrieval of documents, charge-backs, arbitration issues and ensure closure of cases

Corporate governance & Compliance:

  • Work fully within all compliance regulations
  • Conform to risk policies and procedures to minimize the error ratios and customer frauds

Education / Qualifications:

Advanced Diploma in Banking Operations


Good knowledge of Card Operations and chargeback


1 - 2 years in experience in a credit  card business environment

Generic & Specific Skills:

  • Excellent Communication Skills
  • Bilingual in Arabic & English
  • Proficient in IT (MS Office & Banking software)
  • Interpersonal skills
  • Ability to identify Problems
Note: you will be required to attach the following:
1. Resume / CV

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