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GB1737 - Quality Assurance Officer-Consumer Credit - Job Details

GB1737 - Quality Assurance Officer-Consumer Credit

Business Unit: Support Groups
Division: Risk Management
Department: Central Retail Credits
Contract Type: Full Time
Area/Branches: Head Office
Closing Date: 28-Aug-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose::

To ensure quality assurance of loans and/or credit card original applications post disbursement or credit card issuance. Assist in release holds . Produce reports, MIS, follow up with the network monitor with & review assigned tasks within the department in accordance with the quality services policy and procedures.

  1. Review Loan / Credit cards Applications: Review original loan/credit cards applications , Terms & Conditions (T&C) documents validity and ensure the committee decisions are met and the CBK compliance
  2. Process Loan Applications: Process loan and credit card applications against cash collateral and assist in hold release
  3. Quality Monitoring: Monitor process steps & procedures involved in credit application and ensure standard quality practice
  4. Quality Assurance: Attention to details and ensure the maintenance of quality standards and services, Minimum analysis discrepancies
  5. Coordination: Coordinate with the branch network and other departments in timely and effective coordination, Efficiency in coordination in accordance with Consumer Credit Activities

Generic Accountabilities:

  1. Corporate Governance: Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner
  2. Risk Management: Conform to risk policies and procedures to minimize the error ratios and Comply to Basel II framework
  3. AML: Ensure Compliance to Anti – Money laundering policies & procedures.
Education,Knowledge,Experience and Skills:

Education / Qualifications:

  • Degree in Banking /Finance / Business Mgt.


  • Good knowledge of QA, knowledge of customer service and local market practices


  • 2 – 3 Years in a similar role in the Banking sector

Generic & Specific Skills:

  • Analytical thinking
  • Detail oriented
  • Teamwork
  • Accountable for results
  • Integrity
  • MS Office Proficient
Note: you will be required to attach the following:
1. Resume / CV

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