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GB1738 - Officer-Transaction Banking

Business Unit: Wholesale Banking
Division: Corporate Banking
Department: Cash Management
Contract Type: Full Time
Area/Branches: Head Office
Closing Date: 08-Sep-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

To resourcefully attend to customer’s Corporate Online banking (COLB) needs and queries including on boarding and setup of clients’ profiles and answering to customer queries in addition to cross – sell Transaction Banking products.

Accountabilities:

Customer Service:
  • Understanding and executing the COLB product life cycle and product management.
  • Assisting in COLB applications implementations.
  • Responsible for all associated COLB enrolment, setup & maintenance of new and existing online banking accounts.
  • Abiding with the SLA and communicating implementation Turn Around Time (TAT) to exceed customer expectations.
  • Troubleshooting the COLB problems and providing the highest level of service and product support to resolve the customer's COLB issue and to restore the customer to fully functioning status while strengthening the customer relationship.
  • Assisting in Customers COLB training.
  • Cross selling Transaction Banking products  

Operating Procedures:

  • Implement and operate customer service procedures
  • Record call outcomes on system etc as required

Generic Accountabilities:

Corporate governance & Compliance:
Work fully within:

  • risk policies and procedures
  • all compliance regulations

 

 

Education, Knowledge, Experience and Skills:

Education / Qualifications:

  • Diploma in Banking/ Management or equivalent 

Knowledge:  

  • Knowledge of basic banking operations, knowledge of customer service 

Experience:

  • 2 to 3 years of relevant Banking experience.

Generic & Specific Skills:

  • Proficient in English (Read, Write and Speak)

  • Understanding of accounting entries.

  • MS Office proficient

  • Telephone Etiquittes

Note: you will be required to attach the following:
1. Resume / CV
 

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