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GB1741 - Officer - Consumer Operations Support - Job Details

GB1741 - Officer - Consumer Operations Support

Business Unit: Support Groups
Division: Operations
Department: Consumer Operations
Contract Type: Full Time
Area/Branches: Al-Saleh Building
Closing Date: 22-Sep-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

Carry out smooth processing of A/C opening applications and Auto Finance Loans from Direct Sales. Timely preparation of reports. Adopt best operational practices/ processes for delivering timely results.

Accountabilities:


DS Operations –Account Opening

  • Accurate data entry in system to open accounts, conduct signature verification, check documents for validity, check AML compliance, within prescribed SLA.
  • Filing of documents.
  • Transfer of funds in sales GL (Al Danah transactions)
  • Transfer of funds to Car dealers

DS Operations –Auto Loan

  • Transfer of funds to Car Dealers for the processing of auto loans applications
  • System entry for setting holds on accounts for Auto loans transactions
  • Communicate with DS team for missing/incomplete and pending documentation
  • Prepare daily reports for ATM cards, ATM pins ,QA , Financial  transfers, account  opening, signatures  and auto loan  in prescribed format and submit to Senior Manager –Consumer Operations Support
  • Work within defined policies and procedures and adhere to compliance regulations
Education/Knowledge/Experience/Skills:

Education / Qualifications:

Diploma / Degree in commerce / related field

Knowledge:

Good knowledge in  back office operations, policies  & procedures related to account opening and Auto E-loans

Experience:

Minimum  1-2 years in Direct sales or Branch Operations

Generic & Specific Skills:

  • Excellent communication skills  in English/Arabic (spoken & written)
  • Delivery oriented & time management skills
  • Analytical thinking and problem solver 
  • Should have flair for back office operations and organized thought process
  • Proficient in handling systems
  • Proactive in query resolution
Note: you will be required to attach the following:
1. Resume / CV
 

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