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GB1573 - IT Senior Operator

Business Unit: Support Groups
Division: Information Technology
Department: Data Center Operations
Contract Type: Full Time
Area/Branches: Maidan Hawally
Closing Date: 28-Jul-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 55 branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International Banking and Treasury.

Job Purpose:

To handle the day-to-day IT operations activities by following the computer operations procedure specific to every application systems and ensure that jobs are completed on time and as per schedule. To coach and educate junior operators and contribute to the overall performance of the shift.

Accountabilities:

 

Computer Operations: Operate computing and communications systems strictly following schedules; standards and procedures ensuring service level objectives of departments are met accurately and timely.

Communication: Prepare proper shift hand/take over for the next shift / from the previous shift and continue from the point where left. In case of any issues which may arise during the day to day operations inform the appropriate support person responsible for the application/system and ensure communication reaches the supervisor. Follow up on the issue and escalate as required.

Monitoring: Monitor all the critical application systems and report any abnormalities noted.

Supplies: Ensure the stationery supplies for the shift are in place.

Data Files Management: Upload / download data files from/to host systems using appropriate mechanisms for all financial transaction and reporting requirements

Network Support: Ensure consistent, satisfactory availability, reliability and performance of all communication networks

Report Generation: Provide periodic computerized reports to all GDUs and ensure production and security of all critical Bank information. Provide copies of microfiche as required.

Generic Accountabilities:

Corporate Governance: Ensure compliance to all Operational & Risk policies procedures by minimizing error ratios and customer frauds

AML Compliance: Ensure compliance to AML policies & procedures while carrying out job accountabilities

Education/Knowledge/ Experience/Skills:

Education / Qualifications: Diploma in Computer Operation studies / equivalent IT advance diploma / Certificate

Knowledge: Good knowledge of Computer Operations

Experience: 5 – 10 years in a similar role

Generic & Specific Skills:

  • Analytical Thinking
  • Risk Management
  • Communication
  • Proficient in IT
  • Planning

   

Note: you will be required to attach the following:
1. Resume / CV
 

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